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Standard Terms and Conditions (T&Cs)

1. Formation of contract and delivery of merchandise

1.1 For orders placed online at www.lu-ren.com we enter into German or English language contracts only. You can choose your preferred language by using the language selector in the header of the website.

1.2 By clicking on "Buy now", you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail confirmation of your order. A binding contract is formed when you receive the order confirmation from us.

1.3 Please note that, by way of exception, we are under no obligation to deliver your order if our suppliers fail to deliver stock correctly or on time, despite us having followed proper ordering practice at our end (matching purchase transaction. For this exception to apply, we must not be legally responsible for the merchandise being unavailable, and we must have notified you of the situation without undue delay. In addition, we must not have assumed a procurement risk in relation to the ordered merchandise. If merchandise is unavailable, we will refund any payments made by you without undue delay.

1.4 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. We deliver within Germany, European Union, United Kingdom. Where time periods are expressed in working days, we understand working days to mean all the days between Monday and Friday inclusive, but not public holidays.


2. Prices, shipping costs

2.1 The prices set out in the offer as at the date on which the order is placed shall apply. The stated prices are final prices (totals), in other words they include German value added tax at the applicable statutory rate.

2.2 We assume the costs of shipping except express shipping.


3. Payment

3.1 We generally accept the following payment methods: credit card, Maestro.

3.2 In the case of credit card purchases, your card will be charged when we ship your order.


4. Gift vouchers and their redemption

4.1 Gift vouchers are vouchers that can be purchased. They may only be redeemed to purchase Lu-Ren merchandise, not more gift vouchers. If the value of a gift voucher is not enough to cover the order, the difference can be paid using any of the accepted payment methods.

4.2 Gift vouchers can only be redeemed and credits applied prior to completing your order.


5. Statutory right of cancellation in respect of Lu Ren merchandise

When you purchase Lu-ren merchandise you have a statutory right of cancellation:

The first thing you should know is that if you decide to return merchandise, you can use the return shipping label enclosed with your order.


Information regarding the right of cancellation:

You have the right to revoke this contract within 14 days without giving any reasons. The period of cancellation is 14 days from the day on which you, or a third party designated by you (but who is not the carrier), took possession of the last item of merchandise.

In order to exercise your right of cancellation you must notify us Lu-Ren GmbH, Schlosshof 7, 82229, Seefeld. Germany, Telephone: +49 (0) 8152 998 1399 , E-Mail: shop@lu-ren.com of your decision to revoke the contract by sending us an unequivocal declaration (e.g. an e-mail).


Consequences of cancellation

If you revoke this contract, we are required to refund all payments we received from you, including delivery costs (except any additional costs incurred as a result of you choosing a delivery method other than the lowest-cost standard delivery offered by us), without undue delay and at least within 14 days from the day on which we received your notice of cancellation of this contract. Refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the refund. We may hold off completing your refund until we have received the merchandise back, or you have supplied us with proof that you have returned the merchandise, whichever occurs earlier.

You are obliged to return or hand over all merchandise to us without undue delay, but at least within 14 days from the day on which you gave us your notice of cancellation of this contract.

The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period. We will assume the return shipping costs, provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. You are only obliged to cover any depreciation in the value of merchandise if the depreciation is attributable to your improper handling of the merchandise when examining its condition, properties and function.


Cancellation form

(If you wish to revoke the contract, please complete this form and return it to us)

Attn: Lu-Ren GmbH, Schlosshof 7, 82229, Seefeld. Germany, Telefon: +49 (0) 8152 998 1399 , E-Mail: shop@lu-ren.com

I/we (*) hereby revoke the contract concluded by me/us (*) to purchase the following merchandise (*)/:

— ordered on (*)/received on (*)

— name of customer(s)

— address of customer(s)

— date

(*) Delete where applicable

The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.


6. Refunds

Any refunds are automatically paid to the account you used for payment.


7. Customer Care

For questions please contact us using email: shop@lu-ren.com


8. Statutory liability for defects and further information

Each customer is only entitled to have one customer account with Lu-Ren at any time. We reserve the right to delete multiple registrations.