GTC
1. CONCLUSION OF CONTRACT AND DELIVERY OF GOODS
1.1 Contracts for https://www.lu-ren.com are concluded exclusively in German or English.
1.2 By clicking on the "Buy now" button, you place a binding order for the items in the shopping cart. We will confirm receipt of your order by email immediately after you have sent your order. A binding contract is concluded upon receipt of the order confirmation.
1.3 Unless otherwise stated in the order confirmation, our offer is always subject to change. The products of LU REN GmbH may be subject to natural, customary and minor changes in shape, color and/or weight. We reserve the right to make these changes within reasonable limits. In this respect, there is agreement between the parties. Likewise, printing errors, technical changes in shape and color and/or weight are reserved within the scope of what is customary in the trade.
1.4 Please note that, by way of exception, we are not obliged to deliver the ordered goods if we have duly ordered the goods but have not been supplied correctly or on time (congruent covering transaction). A further prerequisite is that we are not responsible for the unavailability of the goods and have informed you of this circumstance without delay. In addition, we must not have assumed the risk of procuring the ordered goods. If the goods are unavailable, we will reimburse you immediately for any payments already made.
1.5 We do not assume the risk of having to procure ordered goods (procurement risk). This also applies to the ordering of goods which are only described according to their type and characteristics (generic goods). We are only obliged to deliver from our stock of goods and the goods ordered by us from our suppliers. We deliver orders within Germany, the European Union and the United Kingdom. If working days are specified as delivery periods, we understand this to mean all days from Monday to Friday inclusive, with the exception of public holidays.
2. PRICES, SHIPPING COSTS
2.1 The prices listed in the offer at the time of the order shall apply. The prices quoted are final prices, i.e. they include the applicable German statutory value added tax.
2.2 We will pay the shipping costs for you, except for express delivery.
3. PAYMENT
3.1 In principle, we offer the payment methods credit card, Maestro.
3.2 In the case of purchase by credit card, your credit card account will be debited when the order is dispatched by us.
4. GIFT VOUCHERS AND THEIR REDEMPTION
4.1 Gift vouchers are vouchers that you can purchase. These can only be redeemed for the purchase of Lu-Ren items, but not for the purchase of other gift vouchers. If the balance of a gift voucher is not sufficient for the order, the difference can be settled using the payment options offered.
4.2 Gift vouchers and credit can only be redeemed before completing the order process
5. STATUTORY RIGHT OF WITHDRAWAL FOR LU-REN ARTICLES
YOU HAVE A STATUTORY RIGHT OF WITHDRAWAL WHEN PURCHASING LU-REN PRODUCTS:
We would like to inform you in advance that you can use the returns label enclosed with your order if you wish to return goods.
REVOCATION INSTRUCTION:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of partial deliveries, the last delivery.
To exercise the right to cancel, you must inform Lu-Ren GmbH, Schlosshof 7, 82229, Seefeld. Germany,
Phone: +49 (0) 8152 998 1399, E-Mail: [email protected] by means of a clear statement (e.g. an e-mail) of your decision to withdraw from this contract.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We shall bear the costs of returning the goods if you use the return label provided by us for a return shipment within Germany. Otherwise, you must bear the return costs. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample withdrawal form (If you wish to withdraw from the contract, please fill out this form and send it back) To Lu-ren GmbH, Schlosshof 7, 82229, Seefeld. Germany, Phone: +49 (0) 8152 998 1399 , E-Mail: [email protected] I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/ - Ordered on (*)/received on (*) - Name of consumer(s) - Address of consumer(s) - Date (*) Delete as appropriate
End of the withdrawal policy
Attention: The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
6. REPAYMENTS
Any refunds will be made automatically to the account you used for payment.
7. CUSTOMER CARE
If you have any questions, please refer to our email: [email protected]
8. STATUTORY LIABILITY FOR DEFECTS AND FURTHER INFORMATION
Each customer is only authorized to maintain one customer account with Lu-Ren at a time. We reserve the right to delete multiple registrations.