Right of Withdrawal

A. Withdrawal Policy

Introduction

Consumers are entitled to a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (LU REN GmbH, Thuillestrasse 50, 81247 Munich, Germany, Tel.: +49 8152 99 81 396, Email: sales-marketing@lu-ren.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, although this is not mandatory.

You may also exercise your right of withdrawal online via our website at:
https://lu-ren.com/apps/returns/withdrawals

If you make use of this online option, we will promptly provide you with confirmation of receipt of your withdrawal declaration on a durable medium (e.g. by email), including information regarding the content of the withdrawal declaration as well as the date and time of receipt.

You may also complete and submit the model withdrawal form or another clear declaration electronically on our website:
https://lu-ren.com/apps/returns/withdrawals

If you make use of this option, we will promptly send you confirmation of receipt of such withdrawal (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

Returns can only be sent to the following address:

LU REN GmbH
Schlosshof 7
82229 Seefeld
Germany

The deadline is met if you send back the goods before the period of fourteen days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

General Information

1. Please avoid damaging or soiling the goods. If possible, return the goods in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.

2. Please do not return the goods freight collect.

3. Please note that compliance with the above points 1–2 is not a prerequisite for the effective exercise of your right of withdrawal.

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B. Model Withdrawal Form

If you wish to withdraw from the contract, please complete and return this form.

To:

LU REN GmbH
Thuillestrasse 50
81247 Munich
Germany

Email: sales-marketing@lu-ren.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*)

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Ordered on () __________________ / Received on () __________________

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only if this form is notified on paper)

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Date

(*) Delete as appropriate.

Status: 15 June 2026, 12:26:03